Cancellation and Refund Policy

CANCELLATION


Due to personalized nature, order once placed can not be cancelled for customized jewellery. 

All sales are FINAL and no cancellation is accepted.

Incorrect/ incomplete/ not found address/ change of mind/ purchased by mistake will not be eligible for cancellation, refunds and returns.


RETURNS/ REFUNDS


Personalized/ custom orders:


Returns are considered only if there has been an error of sending wrong item, wrong impressions which I will be more than happy to correct.

Refunds are not eligible but a new product will me made and shipped once the wrong item is received at out studio.

Refunds will not be possible if the item(s) is altered in any ways. Items are to be sent within one day after receiving with original packaging, labels, tags and free gifts via reliable carriers who provide tracking to qualify for replacement. Please mention 'return product' on the package.


Ready made orders:


Returns are NOT accepted of earrings and nose pins for hygienic reasons.

Each item is thoroughly inspected, checked before packaging for shipping. Due to human error, should there be any wrong item received, we will require a full 360 degree unpacking video as a proof to initiate refund. 

Items are to be sent within one day after receiving with original packaging, labels, tags via reliable carriers who provide tracking to qualify for refund.

The buyer will solely bear all the return shipping costs, taxes, duties, handling charges etc. of returning the item(s). Refunds will not be possible if the item(s) is altered in any ways. Please mention 'return product' on the package.

Incorrect/ incomplete/ not found address/ unclaimed packages will not be eligible for refunds/ returns.

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